Enabling detailed logging in JIRA

If you're having problems with the Gliffy for JIRA, our support team may ask you to provide detailed JIRA DEBUG logging information and produce a JIRA Support Zip. Users with JIRA admin rights can temporarily enable detailed Gliffy logging within JIRA.

1. From the JIRA administration menu , click General configuration.

2. Log in with your JIRA admin credentials.

3. From the left menu, under Administration, click Logging and Profiling.

4. At the DEBBUG level, add a new Gliffy logging entry by adding com.gliffy.

For more information about JIRA logging, see https://confluence.atlassian.com/adminjiraserver087/logging-and-profiling-998872456.html.

5. Reproduce the error that you are experiencing.

6. Generate a JIRA Support Zip file

For detailed information, see https://confluence.atlassian.com/support/create-a-support-zip-790796819.html.

7. Create a Gliffy support ticket and submit your Support Zip file, as described in Contacting support.