Performing a full uninstall and reinstall of Gliffy

If you need to uninstall and reinstall Gliffy, perform the following steps.

All of your Gliffy diagram data will be preserved throughout this process. Diagrams are stored as attachments on JIRA issues.

1. Uninstall the Gliffy for JIRA plugin using the JIRA Universal Plugin Manager (UPM) (in JIRAAdministration > Add-Ons).

2. Stop/shutdown JIRA.

3. Delete (or move away) the following directory:

<jira-home>/plugins/.osgi-plugins/felix

This directoy will be automatically recreated when you restart JIRA.

4. Delete the Gliffy plugin from the database by executing this query:

DELETE FROM plugindata WHERE pluginkey = 'com.gliffy.integration.jira';

5. Delete the Gliffy plugin license from the database by executing this query:

DELETE FROM bandana WHERE bandanakey like 'com.gliffy%';

6. Clear your browser cache (to remove any HTML/Javascript files that may be cached from a previous install).

7. Restart JIRA.

8. Reinstall Gliffy by using the UPM and re-enter your license key (see Installing Gliffy manually).