Generate console logs

When you contact Gliffy support (see Contact support), we may request that you send us your web browser's console log to help with troubleshooting. This log often contains important information about errors in your web browser, which help us identify the root cause of the issue you are experiencing.

You might be asked to capture both console log and a HAR file. Capturing both these files at the same time increases the usefulness of these files and provides useful information about the problem. See Capture a console log and a HAR file at the same time.

For detailed steps on how to find network logs (HAR files) in various web browsers, see Generate network logs (HAR files).

Select your web browser below and follow the steps to generate this log and then send it to us.

  1. In your web browser, open the Gliffy diagram that is causing the issue.

  2. On your keyboard, select F12 to open your web browser's console.

  3. At the top of the pane that opens, select the Console tab.

  4. On your keyboard, select F5 to refresh the page and to start capturing the console log for the web page.

  5. In Gliffy, perform the steps that trigger the issue or performance problem.

  6. In the console log, right-click any of the messages and select Save as.

    Do not take a screenshot.

  7. Attach the error to the email you send to Gliffy support.

  1. In your web browser, open the Gliffy diagram that is causing the issue.

  2. From the Safari menu, select Develop > Show Web Inspector.

    If you don't see the Develop menu, choose Safari > Preferences > Advanced, and then, select Show Show Develop menu in menubar to add it to your Safari Menu Bar.

  3. In the Web Inspector, select the Console tab.

  4. On your keyboard, select Command+R to refresh the page and to start capturing the console log for the web page

  5. In Gliffy, perform the steps that trigger the issue or performance problem.

  6. In the Web Inspector, right-click any of the messages and select Save as.

    Do not take a screenshot.

  7. Attach the error to the email you send to Gliffy support.

  1. In your web browser, open the Gliffy diagram that is causing the issue.

  2. On your keyboard, select Ctrl+Shift+i.

  3. At the top of the pane that opens, select the Console tab.

  4. On your keyboard, select F5 to refresh the page and to start capturing the console log for the web page.

  5. In Gliffy, perform the steps that trigger the issue or performance problem.

  6. In the console log, right-click any of the messages and select Save as.

    Do not take a screenshot.

  7. Attach the error to the email you send to Gliffy support.